lv918 Privacy Policy

1 Collection of Personal Information

lv918 collects personal information from you in various situations when you interact with our platform. This collection is done directly through registration forms, use of services, and communication with our support team.

Information we collect includes:

• Identity information: full name, date of birth, identity card number (MyKad) and gender for age verification purposes (players must be 21 years of age or older)
• Contact information: email address, mobile phone number and residential address
• Financial information: details of the payment methods used including e-wallets and bank accounts (for verification purposes only)
• Technical information: IP address, browser type, operating system, device information and access logs
• Activity information: game history, deposit and withdrawal transaction records, and bonuses used
• Communications: correspondence via email or live chat with our customer service team

2 Purpose of Using Your Data

The personal information we collect is used solely for legitimate purposes related to the provision of lv918 services. We do not use your data for unrelated purposes without prior notice.

Main purposes of data use:

• Creating and managing your player account on the lv918 platform
• Verifying your identity and age to meet international licensing compliance requirements
• Processing deposit and withdrawal transactions securely
• Providing effective 24/7 customer support in Bahasa Melayu and English
• Sending you account-related notifications, bonuses and relevant promotions
• Detecting and preventing fraud, money laundering and platform abuse
• Improving our services, user interface and playing experience through usage pattern analysis
• Complying with legal obligations and applicable licensing requirements

3 Sharing Information with Third Parties

lv918 respects your privacy and does not sell, rent or disclose your personal information to third parties for marketing purposes. However, in certain situations, sharing of information may be required as follows:

• Service providers: Payment technology providers, identity verification companies and infrastructure service providers we use to operate the platform. All these parties are bound by strict confidentiality agreements.
• Legal requirements: If required by a competent authority or court through a valid order, we may be obliged to disclose certain information.
• Protection of interests: In situations where disclosure of information is necessary to protect user safety, prevent fraud or enforce our platform's Terms and Conditions.
• Business transfers: In the event of any merger, acquisition or sale of company assets, user data may be transferred. You will be notified in advance should this occur.

In all cases of data sharing, lv918 ensures that an equivalent level of protection is applied by all parties receiving that information.

4 Data Security Measures

The security of your data is a responsibility we take seriously. lv918 implements various technical and operational security measures to ensure your personal information is always protected.

Security measures we implement:

• SSL/TLS encryption on all data communications between your browser and lv918 servers
• Account passwords are stored in encrypted form and cannot be read as plain text
• Two-factor authentication system that players can enable for additional protection
• Continuous monitoring for suspicious activity and an intrusion detection system
• Strict access controls among internal staff — only authorised employees may access user data
• Security reviews and penetration testing conducted regularly by independent experts
• Clear incident response procedures in the event of any data breach

5 Cookies and Similar Technologies

lv918 uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions, account security and transaction processing. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use our website to help us improve performance and content.
• Functionality Cookies: Save your preferences such as language, region and display settings to provide a more personalised experience.
• Analytics Cookies: Help us understand aggregated usage patterns for the continuous improvement of our platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the lv918 website.

6 Your Rights as a lv918 User

As a registered lv918 player, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights.

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If your information is inaccurate or incomplete, you can ask us to update it through your account settings or by contacting our support team.
• Right of Erasure: In certain circumstances, you can request that we delete your personal data. This is subject to record retention obligations required by licensing requirements.
• Right to Restriction of Processing: You can ask us to limit how we process your data in certain situations.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact the lv918 customer service team via live chat or our support email. Requests will be processed within a reasonable timeframe.

7 Amendments to This Privacy Policy

lv918 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or for other operational reasons.

You will be notified of any material changes to this policy through:

• A prominent notice on the lv918 platform's homepage or login page
• A notification email to your registered email address, if the changes directly affect your rights

The "Updated" date shown at the top of this page indicates the latest version of this policy. Continued use of the lv918 platform after those changes take effect will be considered your acceptance of the updated terms.

8 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly.

The lv918 customer service team is available 24/7 via live chat on our platform and via support email in Bahasa Melayu and English. We aim to address every privacy-related enquiry carefully and within a reasonable timeframe.